Dispute Policy — Ora Games

Trades sometimes go wrong. Here is exactly how Ora Games handles it, and what buyers and sellers can expect.

1. Open a dispute

Buyers can open a dispute from the order page within 72 hours of the delivery marker. Provide screenshots, chat logs, and any evidence.

Sellers have 24 hours to respond with their own evidence. Escrowed funds remain frozen throughout.

A Trust specialist reviews evidence from both sides and issues a binding decision within 48 hours.

Full refund — buyer receives 100% of funds if delivery failed or the item was misrepresented.
Partial refund — for partial fulfilment.
Release to seller — if evidence confirms successful delivery.

Either party can appeal once. Appeals are reviewed by a senior Trust lead and are final.